Saturday, April 19, 2014
   
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I.V.R.

ivr

pinTraxx has developed a way to integrate your direct mail list to an IVR system.  This allows you to be interactive with your respondents.  Once a pinTraxx code has been entered into the system, you will be able to read back any "known" information about that respondent.  

Example:

Prompt 1:     Thank you for calling ABC Company, to better process your call please enter your 7-digit pinTraxx code at the beep.

Prompt 2:     Thank you John Doe we have received your information and want to congratulate you on the offer you received, please hold while I transfer your call to one of our friendly associates.


Interactivity with your phone system gives your customers assurance that the offer they received is valid!

With pinTraxx you have the flexibility to determine what you want to do with your direct mail responses.  Do you want to ask the callers a couple questions to "pre-qualify" them, or simply have there call transferred to speak with one of your sales associates?

Here are some of the question types available with the pinTraxx system.

  • YES/NO
  • MULTIPULE CHOICE
  • NUMBER
  • PHONE NUMBER
  • CURRENCY
  • DATE
  • DIGITS
  • PROMPT ONLY
  • TIME
  • TRANSFER
  • RECORDED TRANSFER

What are you waiting for?

Call pinTraxx today!  (877) 212-1981

What is IVR?

Interactive Voice Response (IVR) is an interactive technology that allows a computer to detect voice and keypad inputs.  IVR allows customers to access a company’s database via a telephone touchtone keypad or by speech recognition, after which they can service their own enquiries by following the instructions. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices.

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